Shipping policy
Shipping Policy
Orthovia offers free shipping on every order.
Processing time
Orders are processed within 1–3 business days after payment confirmation.
Delivery time
- Europe: 6–10 business days
- United Kingdom: 5–9 business days
- United States: 6–12 business days
- Asia-Pacific: 7–14 business days
- Middle East: 7–14 business days
Delivery times are estimates and may vary due to customs procedures, holidays or carrier delays.
Tracking
All orders include tracking. Tracking details are sent by email once your order has shipped.
Customs & duties
International orders may be subject to customs duties, taxes or import fees charged by the destination country. These charges are the responsibility of the customer.
Incorrect address
Please make sure your shipping address is correct. We are not responsible for orders shipped to an incorrectly entered address.
Lost or delayed packages
If your package is delayed or appears lost in transit, contact us at help@useorthovia.com and we will work with the carrier to resolve it.