Refund policy

Return & Refund Policy

At Orthovia, we want you to love your purchase. If you change your mind, you can return your order within 30 days of receiving it. No reason needed. This applies to every item, including items bought on sale.

How to request a return

Email us at help@useorthovia.com within 30 days of delivery and include your order number. We will reply with the return address and instructions.

Condition of returned items

Items should be unused and returned in their original condition and packaging.
Please include your order number as proof of purchase.

Items that cannot be returned

Gift cards
Personalized or custom-made products

Refunds

We refund the full amount you paid, including standard shipping, to your original payment method within 14 days of receiving your return request. We may wait to issue the refund until the item has arrived back with us or you have sent us proof of shipment. Your bank may need a further 5–10 business days to show the refund on your statement.

Return shipping

The cost of sending the item back is paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at help@useorthovia.com with your order number and photos of the item and its packaging. We will send a replacement or a full refund at no cost to you.