Orthovia care team
We're here to help.
Questions about sizing, an order, or which pair suits your feet? Send us a message, or find a quick answer below.
Quick help
Send us a message
Real people read every message and reply personally by email.
- Personal replies
- Fit advice
- Replies within 24 to 48 hours
Quick answers
You might find your answer here.
These are the questions we're asked most. If yours isn't here, send us a message.
Where is my order?
As soon as your order ships, we email you a tracking link. You can also check its status anytime from your account. If the tracking hasn't changed for a while, send us your order number and we'll look into it.
The size isn't right. What now?
No problem. Email us at help@useorthovia.com within 30 days of delivery with your order number and the size you'd like, and we'll help you exchange or return your pair. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
How do returns work?
You can return any unused pair within 30 days of delivery, no reason needed, including items bought on sale. Once approved, we refund the full amount you paid, including standard shipping. See our Return & Refund Policy for details.
Can I change or cancel my order?
We process orders within 1 to 3 business days, so message us as soon as possible with your order number. We'll do our best to update or cancel it before it ships.
Which pair is best for my feet?
Tell us about your feet (bunions, swelling, heel pain or wide feet) and your usual size in the form above, and we'll recommend the style that suits you best.